Help Desk

Customer Services

At, we strive to cater to our customers with an enjoyable and safe on-line shopping experience.

The links below will provide you with information about shopping on our site.

Please Contact Us with any comments or suggestions.


We want you to be completely satisfied with every purchase you make.

If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or apply a refund.

Firmawear offers a 30 day guarantee from date of purchase.

Invel offers a 30 day guarantee from date of purchase.

Please read our returns & exchanges policy with directions on how & where to return items.
When will my order be shipped?
In-stock items are usually processed and shipped within 24 - 72 hours. Some items are shipped directly from our suppliers.

When will my order arrive?
Depending on the shipping option you chose your order will arrive anywhere from two days to three weeks.

We use Postal / Mail services for delivery. Click Here for more shipping details
All kinds of individual have experienced pain relief and healing from wearing Far Infrared Gloves, Socks, Knee Bands, Wristbands and Shirts. Here are just a few of their product reviews and comments they have volunteered:

Here is the Link to all Testimonials
Exchanges & Returns Guidelines and instructions

Request a Return Authorization Number: Request your RA Number
Return Authorization Form: Print out the PDF File
Your Privacy is Important and we take it seriously. Here is the link to our our policy on privacy
Shopping on is 100% Safe and Secure.

How do I know is a secure site?

We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as “secure.” You never have to worry when you purchase products from our store.

Does use SSL technology?
Yes. Secure Socket Layer (SSL) 256bit technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but

How do I know when I am in secure mode?
If you look at the Web site address in your browser window, non-secure sections of our site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You'll also see a lock displayed in the lower right-hand corner.

You may also look for the picture of the unbroken key or closed lock in your browser window (both the Netscape Navigator/Communicator and Microsoft Internet Explorer browsers use SSL). Either indicator means SSL is hard at work.

* For your security and peace of mind, we do NOT store credit/debit card numbers, nor do we share any customers details with any 3rd parties.
How to wash Infrared garments Here
Phone, snail mail, or Email

Main Office:
PO Box 4371 Smithers, BC V0J2N0

Main Fulfillment Center:
PO Box 4371 Smithers BC V0J2N0

Voice Mail: 1-250-643-8943  (USA & Canada)

Contact us by Email Here

Thank you for your interest in our Specialty Far Infrared Fashion Products. We appreciate your business.

SUGGESTION: If you don't find a copy of your request in your "In Box" just check your "Junk" or "Spam" Folders - sometime legitimate emails end up in there by mistake.